Wednesday, November 10, 2010
How reputation management forms the first line defense of your company
Statistics show that around 80 percent of adults are more likely to buy a product based on online comments or recommendation and an overwhelming majority of customers trust the reviews and feedbacks of other users. 87% of people believe that the reputation of the company plays a decisive role while availing services or buying products. Should the customers find negative content while searching, it could have a disastrous effect no matter whether the complaint is genuine or not . Considering the ease of posting such defamatory content and the viral nature of its propagation it has become critical for companies of all sizes to implement reputation management tactics protect their brands.
Most of the customers seldom go beyond the first two pages of the search engines while searching for information/ products or services and if bad report come popping up in these pages chances are that the customers will never bother to come back t you again. It is estimated that On RipOff Report there are more than 300,000 complaints filed and these get a preference on search engines and enjoy priority listing, which makes it all the more important for companies to resort to fool proof reputation management techniques to ensure that their brand is not vandalized.
Wednesday, October 27, 2010
Reputation management- the dual edged weapon that protects your repute and salvage you from crisis
As with any element of business management, the mode and time of response play a crucial role in ensuring the reputation of your business and to turn it into a positive tide. Setting alerts is the smartest way to measure the pulse of things being told about you in the online space. Never ignore creeping crises and negative rumours about your business, even if that means slander or orchestrated smearing campaigns unleashed by your business rivals. Positive comments could be used in your marketing and are great tools to gauge your popularity and to keep an aye on the competition.
Negative comments are not something that you should run away from and there are lots of ways to respond and tackle these. Do not waste time in the hope that it will go away with time as whatever posted in the internet remains there forever and these will come back to haunt and tease you unless you root these out diligently.
If the comments are on blogs that allow comments, make sure that these are not bogus and try to respond to the genuine comments. Never belittle anybody who has made comments. By engaging with the unhappy customers in this way, you will have the opportunity to clear any misunderstandings that they might have and and even to gain new customers. Market studies show that many customers who complain turn out to be the most valuable customers if you win them back in time.
So, keeping an eye on what others are doing online and comparing it what you are doing would be a great way to get started in reputation management,. It is a meticulous exercise that requires patience and time and there are many professional reputation management agencies that will relieve you of the hassles of reputation management.
Monday, October 4, 2010
Effective tips for a good reputation management
- If you need to keep your critics from not being too powerful, you need to not respond to the complaints in an exaggerated way.
- Being able to speak directly to your audience through blog post or being an active member in the Internet will increase your reputation management skills.
- SEO/SEM are the two most important tools for a great online reputation management.
- It is tough to damage a firm that has a good reputation management and has a favorable position online.
- A poor review can be responded with courtesy in an apologetic tone.
- Reputation management will be of great help for your company or industry if the right tools and languages are used in a proper way.
- Start by tracking your online reputation with the various online services like Google Alerts, Social News Sites, Social bookmarking sites, Social Networks, Blogs, Media sharing sites.
- Put your own profile photo rather than pictures that doesn't allow others to figure you out.
- Make a list of the top sites that are bringing in good results for your company.
- If you are posting any contents or posts in a public site, be sure that you do it in a professional way.
Sunday, September 5, 2010
Both clients and employees play an important role in nurturing a company's reputation
Reputation management is indeed very essential and it matters the most when a customer needs information about your company and looks for it online. If the information they find is not what they expected or wrong, then you may lose the sale. The dissatisfied customer may post a negative comment and bring down the reputation of your company with a single negative review. So your company's reputation on the web matters and you need to remember that bad news spread faster than good news.
So you need to take some valid steps in order to bring your reputation on the front and in the best possible way. One needs to always check how your firm's reputation is perceived online. Through blogs, forums and other social networking sites like Facebook, Twitter or Digg you can find what is being said about your company online. You can even subscribe on the Google sites and set up alerts in order to help you to know which keywords hit the top.
It is also crucial to remember that a company which strives to build strong relationships from inside out has more chances to withstand the damaging blows of a bad press. It is seen that most of the companies keep good relationship with their customers or clients omitting out the best resources like employees, board members and even suppliers. In times of facing problems, a solid support from the insider base can be critical in emerging unscathed from a public relations challenge.
Tuesday, August 3, 2010
Reputation management- tackle online slander head on and protect your brand image
Blogs are strong media to communicate with the public who might be misled by erroneous media reports. Regular postings of blogs and articles can aid in better page ranking and improved visibility. The best part is that the search engine optimized content in the blogs help you to be in constant touch with your prime consumer groups with no or little effort. Social networks like Twitter and facebook are effective in building up online communities and platforms apart from producing link backs towards the client pages. These are also ideal tools to convey your ideas and to clear the misleading information doing the rounds in the web.
Remember, your repute is highly vulnerable to external influences and a few angry posts of a handful of dissatisfied customers or disgruntled elements well within your organization could do a lot of damage to your carefully built up online reputation and brand image. The problem is that anything negative that gets into online remains there for a long time and only reputation management services can help to bring back the positive pages and conceal the offending sites deep into the search result pages.
Once you track what is being discussed about you on the web, a search engine optimization might help you to promote the positive pages, thereby pushing the damaging references of the first pages of the search results. Today, reputation management services have grown to be popular crisis management tools for organizations, which help them to be always ready to combat negative publicity should it occur. So, in case you are being bullied by baseless allegations propagated by your competitors, it is high time that you have a solid reputation management plan in place to safeguard your online reputation and goodwill.
Reputation Management system and its benefits
Monday, August 2, 2010
Monitor your online reputation management regularly with the services of top firms
All audiences whether it is consumers or employees to partners will seek and trust the organizations that has the best relationships. So it is very important to monitor and manage its reputation so that it always remains positive.
Controlling your business is important because it directly affects your brand name, services and products and indirectly affects the revenues of your business. Competition in the online business is very hard and everyone is fighting hard to be on the top in this race. Therefore if you are not monitoring your business it means that you will never come to know if anybody posts negative comments, file a complaint, create a blog post, promote your competition etc.
So it is highly recommended to continuously monitor your website in case you want to stay on top and be in that position for a long time. So it is very important to hire the services of online reputation management firm who will search for information about your business, destroy any kind of inappropriate information by removing negative listings or any other comments related to destroying your company's brand image.
Reputationmanagementfor.com offers services of experts in the field of search engine optimization who are completely aware of the processes of search engines and develop appropriate methodologies to remove all the negative listings thus giving you complete control over your company.
Wednesday, July 28, 2010
Proactive Reputation management – a sure fire strategy to beat negative publicity
The brand building process is time consuming and slow and hence you cannot afford to take a chance when the company comes under attack. There are many tried and tested methods including search engine optimization and SEM techniques that help companies to bolster the defense lines of the company against possible attacks from its competitors or other disgruntled elements. A skillfully implemented SEO and marketing plan will get companies on the first page of the search engines, often with multiple listings. By positioning a company on the top pages of the search engines, the companies can keep the negative content at bay. Reputation management will prevent the negative pages from getting ranked so that these content do not make it to the top pages of the search engines. Having dodged the first stage attack, you cannot afford to be complacent as only a continuous monitoring of negative blogs and contents will make sure to filter the negative content from the search results corresponding to the key words of your company. Any negative content should be dealt with by deploying potent counter attacks using not only with the existing content on the web but also by creating new positive content, which will even off the impact of the negative posts targeted against you.
A negative publicity and smear campaign is damaging to the repute ; however the best part is that it can always be reversed and the time required for a full turn around might depend on the extent of of negative content that has made its way to the front pages of the search engines. Higher ranked content, be it negative or positive will enjoy greater viewer ship and this is what makes it difficult to rip off the ranked negative content than those information that are in the inner pages of the search engines. A well devised online reputation management will prevent that kind of content from being seen at all thereby ensuring brand protection! By weeding out these pesky issues you will be more focused on running your company effectively and by engaging a professional reputation management company you will be relieving yourselves of all these responsibilities. Online reputation management techniques are thus essential tools to enhance your sales and brand image rather than just crisis management tools that work in the event of a disaster.
Tuesday, July 27, 2010
Do your online reputation reflects to your business?
Tuesday, July 13, 2010
How your behaviour effects your reputation
Sunday, July 11, 2010
It is necessary to take a good look at your reputation management
Image and reputation are not the same thing. A great image and a terrible reputation can destroy the business as a whole. Reputations aren't built overnight- they take time. They are built upon honesty, transparency, trust and accountability and is regularly supported by integrity and character. Anyone can buy a good image for a week, month or a year, but however it takes years to build your reputation properly.
The main concern with online reputation management is that the comments make their way to the top of the search engine results and when people search your name, they will come to see the negative listings ranking high. Its no longer safe to think that you will be able to make a single comment that will be googled eventually. So as such, you need to take action and the goal of reputation management is to make your business look better on the search engines.
If your online reputation is tarnished, you will lose sales and clients, so you need to choose the right outlets. Its always important to know what social outlets work, what blog voice will work and what search engines to focus on. As there are various forms of blog software like word press- you need to chose that which is best for you.
Tuesday, June 8, 2010
How vigilant you are for your online reputation
What is the biggest blunders people do when its about their reputation? You might be having a big business, may be having a big work force, might be making huge profits. But have you ever thought about your online reputation? If not, then you are really missing out of something quite essential, being vigilant about your online reputation is something most important.
Its really a smart thing to keep an eye on what is being said or written about you online, any negative review or comment can jolt your reputation badly. So one has to be vigilant to all these comments which can either make or break your online reputation. Remember folks your online reputation is very much important for you and any threat to it can bring down your brand value with fall in business.
So, don't risk your online reputation, be smart and vigilant and enjoy a positive online reputation. There are so many tools to make sure your online reputation is safe without any threat. So, its time to reduce the vulnerability of your online reputation with the effective tools of reputation management. Being pro-active is one of the most essential and necessary aspects for holding a positive online reputation.
Whether its your company reputation, brand value or individual reputation, reputation management will be something you will need always. So power yourselves with the dynamics of reputation management system and enjoy a positive reputation.
Monday, May 31, 2010
How to keep your online reputation positive
Not to forget the fact that your online reputation remains vulnerable to a large extent with so much space these social media sites and networking sites offering to all. Anyone can comment or post review about your company or brand online and in case its negative, then your reputation is at risk. So, why to take any chance when you have got the dynamic tools of reputation management to safeguard your online reputation.
It is quite evident that most of the people draws an image about the company or brand by its online reputation status, which means, no matter how much your brand scores in the market, if its online reputation is poor, then you might end being a loser. So, be smart and bring in the online reputation management system into the act and enjoy a flawless online reputation for your business.